Terms of service

Terms of Service

Introduction

Welcome to Faction Co.!
By using our website or making a purchase, you agree to the following Terms and Conditions. Please read them carefully before using our site.

1. General Terms

  • By accessing or using our website, you acknowledge that you have read, understood, and agree to comply with these Terms of Service and our Privacy Policy.
  • We reserve the right to modify, update, or revise these Terms at any time without prior notice. Any changes will be effective once posted on this page.

2. Account Responsibility

  • To make purchases or access certain features, you may be required to create an account on our website.
  • You are responsible for maintaining the confidentiality of your login credentials and any activities under your account.
  • You agree to notify us immediately if you suspect any unauthorized use of your account.

3. Orders & Payments

  • Order Acceptance: All orders placed on our website are subject to acceptance by Faction Co. We reserve the right to refuse or cancel any order for reasons including product unavailability, pricing errors, or suspected fraud.
  • Payment Methods: We accept multiple payment methods including credit/debit cards, bank transfers, and Cash on Delivery (COD) where applicable.
  • Pricing: All prices are listed in Pakistani Rupees (PKR) or the applicable currency for international customers. Prices are subject to change without notice.

4. Shipping & Delivery

  • Shipping: We offer both local and international shipping. Delivery times may vary based on your location and product availability.
  • Shipping Charges: Shipping fees are calculated at checkout. Local orders above PKR 4,999 qualify for free shipping.
  • Risk of Loss: Once an order is handed over to the courier, the responsibility for loss or damage passes to the customer.

5. Returns & Exchanges

  • Returns and exchanges are accepted within 12 hours of delivery, as outlined in our Returns Policy.
  • Returned items must be unused, unworn, and in original packaging with tags attached.
  • For more details, please refer to our Returns Policy.

6. Product Descriptions & Availability

  • We strive to provide accurate product descriptions and images. However, we do not guarantee that product details or colors displayed on your screen will be perfectly accurate.
  • Product availability may change without notice. If an item becomes unavailable after purchase, we will contact you to arrange a refund or replacement.

7. Intellectual Property

  • All content on our website — including text, images, graphics, logos, and designs — is the exclusive property of Faction Co. and protected under copyright and intellectual property laws.
  • You may not copy, reproduce, or distribute any material without our prior written consent.

8. Limitation of Liability

  • Faction Co. is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.
  • We are also not liable for any issues or damages arising from third-party websites linked from our site.

9. Governing Law

These Terms of Service are governed by and construed under the laws of Pakistan.
Any disputes arising from your use of our website or services will fall under the jurisdiction of the courts in Pakistan.

10. Termination of Service

We reserve the right to suspend or terminate your access to our website at any time if we believe you have violated our Terms of Service, engaged in fraudulent activity, or provided false information.