FAQs

Welcome to the Faction Co. FAQs Section!

Find answers to the most commonly asked questions about our products, orders, shipping, and more.
If you don’t find what you’re looking for, feel free to Contact Us — we’re always happy to help!

General Questions

Q: What types of products do you offer?
A: At Faction Co., we offer perfumes, body mists, women’s clothing (including abayas, hijabs, and western wear), jewelry, fashion accessories for men and women, and a variety of stylish ladies’ bags.

Q: Do you have products for men?
A: Yes! We provide modern and elegant accessories for men that complement every lifestyle.

Orders & Payments

Q: How do I place an order?
A: Browse your favorite collections on factionco.store, add your desired items to the cart, and proceed to checkout — it’s that easy!

Q: What payment methods do you accept?
A: We accept credit/debit cards, online bank transfers, and cash on delivery (COD) in selected regions across Pakistan.

Q: Can I modify or cancel my order after placing it?
A: Yes, you can modify or cancel your order within 24 hours of placing it by contacting our support team.

Shipping & Delivery

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders above PKR 4999 within Pakistan.

Q: How long will it take to receive my order?
A:

  • Local (within Pakistan): 3–5 business days
  • International: 7–14 business days

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email or WhatsApp. You can use this to track your package directly on our website.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns for unused and undamaged items within 14 days of delivery. Please make sure the item is in its original packaging with tags attached. For full details, visit our Return & Refund Policy.

Q: Can I exchange an item?
A: Yes! Exchanges are available for the same product in a different size, color, or variant (subject to availability).

Products & Care

Q: Are your products made with quality materials?
A: Absolutely. Every Faction Co. product is crafted using high-quality materials to ensure both style and durability.

Q: How do I care for my Faction Co. items?
A: Each product includes care instructions on the label or product page. Please follow them carefully to maintain quality and longevity.

Others

Q: How can I stay updated about new arrivals and promotions?
A: Subscribe to our newsletter and follow us on social media for the latest updates, offers, and trends:

Q: Can I request gift wrapping?
A: Yes! We offer gift wrapping options for an additional charge (prepaid orders only).