Return & Refund Policy

Return & Refund Policy – Faction Co.

Processing Time

  • All orders are processed within 1–2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Delivery Times

Local Shipping (Within Pakistan)

  • Delivery Time: 3–5 business days
  • Shipping Fee: Free for orders above PKR 4,999, otherwise a PKR 200 shipping fee applies

International Shipping

  • Delivery Time: 7–14 business days
  • Shipping Fee: Calculated at checkout based on your destination

Order Tracking

Once your order has been shipped, a tracking number will be sent to you via email or SMS.
You can track your shipment directly on our website.

Note: Delivery times may vary due to weather conditions, courier delays, or holidays. Please ensure that your shipping address is accurate to avoid delivery issues.

Returns Policy

Eligibility for Returns

  • Returns are accepted within 14 days of delivery.
  • Items must be unused, unworn, and in their original packaging with all tags attached.
  • Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

We do not accept returns on the following items:

  • Personalized or custom-made products
  • Items marked as “Final Sale”
  • Opened perfumes, body mists, or other beauty products (for hygiene reasons)
  • Gift cards

How to Initiate a Return

  1. Contact us at returns@factionco.store with your order number and reason for return.
  2. Our support team will guide you through the return process and provide a return shipping address.
  3. Once we receive and inspect your returned item, a refund or exchange will be processed within 7–10 business days.

  4. Items sent back to us without prior approval will not be accepted.

  5. Return Shipping Costs
  • Customers are responsible for return shipping fees, unless the item received was damaged or incorrect.
  • In the case of damaged or wrong items, we will cover all shipping costs.
  1. Exchange Policy
  2. Eligibility for Exchanges
  • Exchanges are allowed for the same product in a different size, color, or variant.
  • Requests must be made within 14 days of delivery.
  1. How to Request an Exchange
  2. Contact us at support@factionco.store with your order details and preferred exchange option.
    Our team will assist you with the exchange process.
  3. The fastest way to get a new item is to return the original item and place a new order once your return is accepted.
  4. Damages & Issues
  5. Please inspect your order immediately upon delivery.
    If your item is damaged, defective, or incorrect, contact us within 48 hours at support@factionco.store.
    We will replace the item or issue a full refund, including shipping charges.
  6. Refund Policy
  7. Refund Process
  • Once your return is approved and inspected, your refund will be issued to the original payment method within 7–10 business days.
  • For Cash on Delivery (COD) orders, refunds will be provided as store credit or via bank transfer.
  • Refund Deductions
  • Shipping charges are non-refundable, unless the return was due to our error.
  • Refund times may vary depending on your bank or payment provider.

  1. If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@factionco.store.